WARRANTY POLICY.

1. General Terms & Conditions

The warranty period begins on the date of purchase as mentioned on the original invoice. To avail of warranty services, the customer must present the original purchase invoice and the product's intact serial number. Warranties are non-transferable and apply only to the original purchaser.

Warranties provided by UBSL comply with the policies defined by the respective Original Equipment Manufacturers (OEMs) such as HP, Dell, Cisco, Hikvision, Dahua, etc.

2. Warranty Coverage

Our warranty specifically covers manufacturing defects and hardware failures under normal use conditions.

• Hardware Replacement/Repair: Free repair or replacement of defective parts as per OEM guidelines.
• Installation Warranty: For projects (CCTV, Networking, AV), UBSL provides a standard service warranty (usually 1 year, unless specified otherwise in the SLA) covering cabling and installation integrity.
• Software & Firmware: Basic troubleshooting and firmware updates for covered hardware, provided it does not violate OEM licensing terms.

3. Exclusions (What is NOT Covered)

The warranty will be considered VOID under the following circumstances:

• Physical Damage: Breakage, dents, scratches, or any physical damage caused by mishandling, dropping, or improper transportation.
• Burn or Electrical Surges: Damage caused by short circuits, high voltage, power surges, or lightning strikes (unless the equipment is specifically certified for such protection).
• Liquid/Water Damage: Any malfunction caused by water spills, excessive moisture, or chemical exposure.
• Unauthorized Repair: If the product is opened, modified, or repaired by unauthorized third-party technicians.
• Missing Identifiers: If the serial number, warranty sticker, or tamper-proof seal is removed, altered, or defaced.
• Acts of God: Damage caused by natural disasters like earthquakes, floods, or fires.

4. How to Claim Warranty

If you face any issues with your product, please follow these steps:

1. Contact our Customer Service Department (CSD) via phone or email to report the issue.
2. Bring the defective product to our service center along with the original invoice and all original accessories/boxes.
3. For enterprise deployments (Servers, Networking, corporate CCTV), our field engineers will visit the site as per the signed Service Level Agreement (SLA).

5. Turnaround Time (TAT)

We strive to resolve all warranty claims as quickly as possible. Standard warranty claims take between 3 to 7 working days. However, if a specific part needs to be imported or sent to the principal manufacturer overseas, the resolution time may take between 15 to 45 working days.

During this period, UBSL is not liable to provide a backup device unless explicitly mentioned in your corporate SLA.

6. Refund & Replacement Policy

If a product is declared "Dead on Arrival" (DOA) within 3 days of purchase, UBSL will replace it with a brand new unit, subject to OEM approval and stock availability. If the exact model is discontinued or out of stock, UBSL will offer a replacement with a similar or upgraded model (price adjustments may apply).

We do not offer cash refunds for correctly supplied, non-defective items that the customer no longer wants.