REFUNDS & RETURNS.

1. General Return Policy

We do not accept returns or issue refunds for "change of mind" once an order has been delivered and accepted. Returns are only entertained if the supplied hardware is entirely different from the Purchase Order (PO) specifications or if the product is diagnosed as Dead on Arrival (DOA).

2. Return Eligibility

To be eligible for a return or replacement, the following conditions must be met:

• DOA (Dead on Arrival): The product fails to power on or function immediately out of the box. This must be reported to UBSL within 3 business days of delivery.
• Wrong Item Delivered: The delivered product does not match the model or specifications listed in the confirmed Purchase Order.
• Original Condition: The product must be returned in its original, undamaged packaging with all included accessories, manuals, and warranty cards.

3. Non-Returnable Items

The following items and services are strictly non-returnable and non-refundable:

• Software & Licenses: Any opened software, activated OEM licenses (e.g., Microsoft Windows, Cisco licenses), or digital delivery products.
• Custom Configurations: Built-to-order enterprise servers, customized networking racks, or pre-configured NVR/DVR systems.
• Consumables & Cables: Cut-to-length networking cables, optical fiber, toners, or opened installation accessories.
• Damaged Goods: Items showing signs of physical damage, liquid damage, burn marks, or misuse by the client after delivery.
• Service & Installation Charges: Fees charged for labor, civil work, mounting, or configuration during deployment.

4. Return Process & RMA

If your hardware meets the eligibility criteria, please follow our Return Merchandise Authorization (RMA) process:

1. Notify our Customer Service Department (CSD) via email with the invoice number, serial number, and a detailed description of the issue.
2. Upon verification, UBSL will issue an RMA (Return Merchandise Authorization) number.
3. Return the item to our service center or hand it over to our field engineer along with the RMA reference and original invoice.
4. Our technical team will inspect the item. If the defect is validated, we will process a replacement.

5. Refund Processing

UBSL prioritizes replacing defective units over issuing refunds. However, a refund may be issued under the following circumstances:

• The exact replacement model is discontinued by the manufacturer or out of stock globally.
• UBSL is unable to fulfill a confirmed Purchase Order within a mutually agreed extended timeline.

Processing Time: Approved refunds will be processed via the original method of payment (e.g., Bank Transfer, Account Payee Cheque). Please allow 7 to 14 business days for the funds to reflect in your corporate account. We do not issue cash refunds for corporate transactions.

6. Order Cancellation Policy

Order cancellations are subject to the status of the procurement process:

• Standard Stock Items: Can be canceled before the item is dispatched from our warehouse without any penalty.
• Imported / Indent Items: If a product is specially imported against a client's Work Order (WO) and advance payment, the order cannot be canceled. If the client insists on cancellation, the advance payment will be forfeited to cover OEM cancellation fees and logistics costs.