At Unique Business Systems Limited (UBSL), we strive to provide high-quality products and exceptional customer service. We stand behind the products we sell and offer warranty coverage to ensure your satisfaction. Please read the following warranty policy carefully.
UBSL warrants that all products sold through our website are free from defects in materials and workmanship under normal use for a specified period of time. The warranty coverage varies depending on the product and the manufacturer’s warranty policy. Specific warranty details can be found in the product description or documentation provided with the product.
If you believe your product is defective and eligible for warranty coverage, please follow these steps:
a. Contact our customer service team: Notify us of the issue by contacting our customer service team within the warranty period. Provide us with the necessary details, including the product information, purchase date, and a description of the defect.
b. Evaluation and Assessment: Our customer service team will evaluate your warranty claim and provide you with instructions on how to proceed. In some cases, we may request additional information, such as photos or videos of the defect, to assess the claim accurately.
c. Repair, Replacement, or Refund: Once the warranty claim is approved, we will determine the appropriate resolution, which may include repair, replacement, or refund, based on the manufacturer’s warranty policy and the nature of the defect.
The warranty does not cover the following:
a. Damage caused by improper use, negligence, accident, or unauthorized modification or repair.
b. Normal wear and tear, including scratches, dents, or cosmetic damage that does not affect the product’s functionality.
c. Damage caused by failure to follow the product’s instructions or warnings.
d. Damage caused by external factors, such as power surges, natural disasters, or acts of God.
e. Products with altered or removed serial numbers or labels.
In addition to the warranty provided by UBSL, certain products may come with a manufacturer’s warranty. The terms and conditions of the manufacturer’s warranty apply and may differ from UBSL’s warranty policy. It is your responsibility to review and understand the manufacturer’s warranty terms.
To the fullest extent permitted by law, UBSL’s liability for any warranty claim is limited to the repair, replacement, or refund of the product as determined by UBSL. UBSL shall not be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the product.
If you have any questions or need assistance regarding our warranty policy, please contact our customer service team: 01992079804
By making a purchase from UBSL, you acknowledge that you have read, understood, and agreed to our warranty policy. This policy is subject to change without prior notice, and the updated policy will be posted on our website.