Refund and Returns Policy

At Unique Business Systems Limited (UBSL), we strive to provide excellent products and services to our customers. If you are not completely satisfied with your purchase, we offer a refund and returns policy to ensure your peace of mind. Please review the following information regarding our policy:

1. Returns Eligibility

We accept returns for products that meet the following criteria:

• The product is in its original condition, including all packaging materials, accessories, and documentation.
• The product has not been used, altered, or damaged.
• The return request is initiated within the specified timeframe.

2. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team within [number of days] days of receiving the product to request a return authorization.
• Provide the necessary details, including your order number, product information, and reason for the return.
• Our customer service team will guide you through the return process and provide you with a return authorization number (RMA) and any additional instructions.

3. Refund Options

Depending on the circumstances, we offer the following refund options:

• Full Refund: If the returned product meets the eligibility criteria, we will issue a full refund of the purchase price, including any applicable taxes or shipping charges.
• Partial Refund: In certain cases, a partial refund may be issued if the returned product is not in its original condition, or if it is missing packaging materials, accessories, or documentation. The amount of the partial refund will be determined on a case-by-case basis.

4. Return Shipping

Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your protection. We are not responsible for any lost or damaged packages during the return shipping process.

5. Refund Processing

Once we receive the returned product and verify its eligibility, we will initiate the refund process. Refunds will be processed within [number of days] days of receiving the returned product. The refund will be issued using the same payment method used for the original purchase, unless otherwise requested.

6. Exclusions

Please note that certain products may be excluded from our refund and returns policy due to hygiene, safety, or other reasons. These exclusions will be clearly stated on the product page or communicated during the purchase process.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team immediately. We will work with you to resolve the issue promptly, either by providing a replacement product or issuing a refund.

8. Contact Us

If you have any questions or need assistance with our refund and returns policy, please contact our customer service team at 01992079804.

We value your satisfaction and will do our best to ensure a smooth and hassle-free refund and returns process. Thank you for choosing Unique Business Systems Limited.